It´s important to us that each Guest be given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.
| Check-In / Check-Out Policy |
| Check-In Time |
2:00 pm (1400 hrs) |
| Check-Out Time |
12:00 pm (1200 hrs) |
| Late Check-Out Fee |
Before 5:00 PM: Check-In, Studio and Standard room: RM60.00
Family room: RM90.00
After 5:00PM : Full room rate applies. |
| Cancellation Policy |
| Cancellation Policy |
Cancellations made 72 hours or more before the arrival date will incur a 25% administration fee of the total room charge, while cancellations made less than 72 hours before the arrival date are non-refundable
Below 72 hours prior to the arrival date (i.e. check-in date): For confirmed or guaranteed bookings/reservations, strictly no refunds. |
| Deposit |
A compulsory deposit of RM50.00 will be collected upon check-in to be paid by cash or credit card. |
| Payment |
| Currency |
Ringgit Malaysia |
| Payment Methods Available |
We accept the following payment methods for your convenience: -
Cash
Credit Cards (Visa & MasterCard)
Debit Cards
Online Bank Transfer / FPX
Local E-Wallets
QR Code Payments
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| Other Payment Policy |
Your credit card will be automatically charged for the total amount of your stay once your booking/reservation is confirmed.
A Booking Confirmation will be emailed to you for all confirmed booking/reservation. Please present this Booking Confirmation at the reception upon check-in.
If you wish to cancel your booking, it is the customer’s responsibility to notify our Reservations Team at reservation@promenadeapartment.com.my at least 3 days prior to your arrival date.
Deposit
A mandatory deposit of RM50.00 is required at check-in and can be paid by cash.
Online booking / reservation submitted does not automatically confirm a booking / reservation until one receives an official confirmation letter with a confirmation code. |
| Parking benefits |
| Self parking |
Yes |
| Secured |
Yes |
| Covered |
Yes |
| Parking Policy |
Guests staying with us can enjoy basement parking at a special discounted rate of RM3.00 nett per entry, per day. |
| Linens & Towels |
Bathroom
Help us conserve water, energy, and detergent.
- Please hang up your towels if you wish to reuse them.
- Towels left on the floor will be replaced.
Bedroom
Our standard practice is to change your bed linens every third day of your stay and again upon check-out. If you would like your linens changed earlier, please contact the reception for assistance. Thank you for your understanding.
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| Do Not Disturb |
Please inform the reception if you prefer not to be disturbed during your stay.
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| Smoking Policy |
All our rooms are non-smoking.
A cleaning fee of RM200 will be charged if smoking is detected in the room.
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| Additional Room Amenities (upon request) |
- Single-sized bed (RM55 deposit required)
- Single-sized foam mattress (RM45 deposit required)
- Iron & ironing board
- Hairdryer
- Prayer mat
- Bath towel
- Bath mat
- Pillow
*Due to limited stock, additional room amenities are subject to availability.
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