It´s important to us that each guest be given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.
| Check-in / Check-out |
| Check-In Time |
2:00 pm (1400 hrs) |
| Check-Out Time |
12:00 pm (1200 hrs) |
| Late Check-Out Fee |
Before 6:00 PM: 50% of the existing room rate
After 6:00PM : Full room rate applies. |
| Cancellations |
| Cancellation Policy |
72 hours and above prior to arrival date (i.e. check-in date): For confirmed or guaranteed bookings/reservations, a 25% administration fee on the total room charge will be levied.
Below 72 hours prior to the arrival date (i.e. check-in date): For confirmed or guaranteed bookings/reservations, strictly no refunds. |
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A compulsory deposit of RM50.00 will be collected upon check-in to be paid by cash or credit card. |
| Payment |
| Currency |
Ringgit Malaysia |
| Accepted Payment Options |
MasterCard
Visa |
| Other Payment Policy |
Your credit card will automatically be charged the total amount for the whole duration of your stay once your booking / reservation is confirmed.
A Confirmation Code will be issued for confirmed bookings / reservations. Likewise, a Cancellation Code will be issued for cancellation of booking/reservation. If you were not issued one, please insist on it in order to prevent any unintended misunderstandings in the future.
Online booking / reservation submitted does not automatically confirm a booking / reservation until one receives an official confirmation letter with a confirmation code. |
| Parking |
| Self parking |
Yes |
| Secured |
Yes |
| Covered |
Yes |
| Parking Policy |
At Promenade Service Apartments (PSA), Basement parking for in-house guest is chargeable at RM2.00nett per vehicle/entry. |
| Linens & Towels |
Bathroom
Help us in our efforts to reduce water, energy consumption as well as detergent.
- Please hang up your towels (in the bathroom) which you will use again.
- Towels on the floor will be replaced
Sila bantu kami dalam usaha untuk mengurangkan penggunaan air dan tenaga serta bahan pencuci
- Sila gantungkan tuala jika anda ingin menggunakan tuala itu semula
- Tuala yang diletakkan di lantai akan ditukar
BEDROOM
Our standard is to change your bed linen every third day of your stay and again upon check-out. If you wish your linens to be changed in between, kindly contact Front Desk at ext. 0 for assistance.
Thank you for your consideration.
Standard kami adalah menukar linen katil anda hanya pada setiap hari ketiga dari penginapan anda dan sekali lagi semasa mendaftar keluar. Jika anda ingin linen anda ditukar pada hari tersebut, sila hubungi Front Desk di sambungan 0 untuk bantuan. Terima kasih di atas pertimbangan anda.
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| Do Not Disturb |
Kindly arrange with the front desk if you do not wish to be disturbed. If you require any amenities or other services please contact Front Desk at Ext: 0
Sila maklumkan kepada pegawai di kaunter sekiranya anda tidak mahu diganggu semasa penginapan anda. Jika anda memerlukan sebarang kemudahan atau perkhidmatan lain, sila hubungi kami di sambungan 0
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| Smoking Policy |
All our rooms are non-smoking rooms.
Smoking in the room will result in a RM200 cleaning fee.
Tidak dibenarkan merokok di semua bilik.
Caj pembersihan sebanyak RM200 akan dikenakan jika anda didapati merokok di dalam bilik.
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| Additional Appliances |
Dear Guests, we have the appliances on loan with deposit to be paid.
- Microwave oven
- Induction cooker
Kindly contact Housekeeping at ext. 0 for assistance.
Kami juga mempunyai perkakas dapur lain seperti
- Ketuhar gelombang mikro
- Dapur Induksi
Sila hubungi housekeeping di sambungan 0 untuk memesan.
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